We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law.
We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfill your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.
We will not retain any details that you provide, except for your email address. All customers email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. Customers are free to opt out of the news services by following the instructions on the bottom of each news email or by setting the option in the "my Account" section of the site.
Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.
Credit & Debit Card Payments
We allow you to purchase services from us by credit card. To ensure absolute security and privacy, we entrust credit card transactions to a secure gateway payment service provider.
Whilst every care has been taken to ensure that the information relating to prices on our "on-line" shopping cart on this site are accurate we cannot accept liability for any errors or omissions which may have been beyond our control
We take security very seriously, which is why we have chosen to use online credit card processing facilities provided by a secure gateway payment service provider.
It is now known that Internet transactions through systems such as Paypal are inherently more secure than other methods of making purchases in "cardholder not present" situations such as telesales, or when giving a card to a waiter in a restaurant.
Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.
RETURNS AND REFUND POLICY
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer:
In accordance with the law, you have a 7 day "Cooling off period" in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for canceling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.
How to cancel within the 7 day cooling off period:
Should you wish to cancel your purchase within the 7 days "cooling off" period, please email us.
We can also be contacted by phone. The UK is the country of domicile.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Refunds for unwanted goods
Providing that unwanted goods are received by us in unused, unopened and resale-able condition within 7 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card.
Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.